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FAQ
Below are some of are common questions:
We design jeans for real women — flattering fits, premium quality, and styles that take you from morning to night. Every pair is crafted to make you look and feel incredible. That's the Gatsby difference.
Our jeans are designed to fit true to size with a comfortable stretch. If you're between sizes or prefer a relaxed fit, we recommend sizing up. Every product page includes a size guide with exact measurements.
We accept returns of unworn and unwashed items within 30 days of the purchase date. Items must be in their original condition with tags attached. Customers are responsible for return shipping costs. If you received a defective or incorrect item, return shipping is on us.
Orders are processed within 1–3 business days. After your order ships, delivery typically takes 7–9 business days depending on your location. All domestic orders ship free — no minimum required.
Once your order ships, you'll receive a confirmation email with your tracking number. Can't find it? Email us at customerservice@shopgatsby.com and we'll track it down for you.
Absolutely. All transactions on shopgatsby.com are processed using secure SSL encryption. Your personal and payment information is always fully protected.
To keep your Gatsby jeans looking their best: wash inside out in cold water, use a mild detergent, and hang or lay flat to dry. Avoid the dryer — it preserves the fit, color, and life of your denim.
We're here to help — we typically respond within one business day.
- 📧 Email: customerservice@shopgatsby.com